Current status: no exceptions

Last update: 15.10.2021 08:00

The following test results + certificate can be expected in 1 working day after you sent your Retourbox with Swiss Post:

  • COVID PCR Test

    The following test results can be expected in 1-2 working days after you sent your Retourbox with Swiss Post:

    • Iron Tracking
    • Vitamin B12 Tracking
    • Vitamin D Tracking

    The following test results can be expected in 2-3 working days after you sent your Retourbox with Swiss Post:

    • Female Basics
    • Male Basics
    • Oral

    The following tests are evaluated once per week on Tuesday. The results can be expected in the morning of Wednesday after you sent your Retourbox with Swiss Post (if you returned your sample before Tuesday):

    • Hayfever Check

    Recent exceptions

    23.07.2021 - 4 working days, due to DHL Express changing their procedures without informing their customers how to comply.
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    19.07.2021 - 4 working days, due to DHL Express changing their procedures without informing their customers how to comply.
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    23.06.2021 - 4 working days, due to DHL Express changing their procedures without informing their customers how to comply.
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    12.02.2021 - 4 working days, due to heavy snowfall
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    08.01.2021 - 4 working days, due to supplies shortage at the lab
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    Christmas holidays - we have been closed for 10 days
    Impacted tests: all STD tests (Female Basics, Male Basics, Oral)

    An exception means: test results took more than 3 working days.

    In case of any questions or complaints, our Service team is there for you!