If you can't find your answers in the FAQ below or the Test instructions, contact us anonymously on the Chat (bottom right of the screen). During opening hours (weekdays 8:00 AM - 6:30 PM) we will respond as quickly as possible.

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Other ways to get in touch with us:

Frequently Asked Questions

When are my ordered tests delivered home?

If you ordered before 16:00 on a working day, we ship your tests the same day with Swiss A-Post. We send you a shipment confirmation shortly before your order is handed to Swiss Post.

Locate the day your order arrives - if all runs smoothly - in the table below.

Ordered → Delivered
Monday → Tuesday
Tuesday → Wednesday
Wednesday → Thursday
Thursday → Friday
Friday → Saturday
Saturday → Tuesday
Sunday → Tuesday


In some cases, your order comes in a working day later. For example when:

  • One of the days is a public holiday
  • Swiss Posts needs more than a day to deliver

Our packages fit into any Swiss mailbox. In case you don't see your package, please also check your letter box.

Expect us to communicate pro-actively if there is a known delay on our end. Feel free to reach out at any time if you believe your order should have been delivered already!

When will my test results be ready?

How do I take a sample?

Bank transfer details

Are tests reimbursed by healthcare insurance?

What about the environment?