A code card is included in your home-sampling kit and should look similar to the one on the picture below. For STD tests, you need this code to access your test results. It helps you to remain anonymous: even we don't know your code! If you don't have your code card anymore, please contact our customer service.

For all other tests, you only need this card to activate your test. To access your test results, you can just use your login details.

• Often the test results are already available around 8:45 PM on the 2nd working day after you have returned your sample. If not, the results are usually ready by 8:45 AM the next morning.

  
  

  Locate the day you have returned your sample to us in the table below, to find out when you can expect the results.

Exceptions

In some cases, your results are available one working day later. For example when:

• • • • • Hayfever test results arrive once a week, generally on Wednesday
        • Swiss Post already emptied the mailbox before you returned your sample
        • Swiss Post had a delay returning your sample to us
        • Our courier arrives late at the lab (usually only half a day delay)
        • It is very busy at the lab (usually only half a day delay)
        • One of the days is a public holiday

Personal communication about delays is impossible, as our service is setup for anonymity. This means we don't know who is affected when there is a delay. Feel free to reach out at any time if you believe your results should have been available already!

To be notified when your test results are in, register the test result code from your code card. We will then notify you as soon as your results are in.

Why do you need to register first? Our tests are anonymous, we don't know which results belong to which person. By registering your test result code, we know whom to inform.