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🇬🇧 Domande frequenti

The most common questions are listed below. Do you have another question? Please use the chat, Messenger or our Contact form.

Where can I find my test result code?

A code card is included in your home-sampling kit and should look similar to the one on the picture below. It helps you to remain anonymous: even we don't know your code! If you don't have your code card anymore, please contact our customer service.

Code card, as found in your home sampling kit

When will my test results be ready?

Can I be notified when my results are in?